Return and Exchange Policy
Product Evaluation Period
Except for perishable goods, items with short shelf life (near expiration upon return/cancellation), customized products, current newspapers, periodicals or magazines, unsealed audio-visual products or computer software, game point cards, other point cards, unsealed personal hygiene products, etc., which are not applicable to the 7-day appreciation period according to the "Reasonable Exceptions to the Right to Terminate Distance Transactions," you have a 7-day product appreciation period (including holidays) starting from the day the product arrives in your hands.
If you need to return a product, please contact our customer service within 7 days of receiving the product and provide "Name," "Order Number," "Contact Phone Number," "Product Name for Return," "Reason for Return, and Photos." Our customer service will assist you with the return and exchange process once they receive your information.
Customer Service Email: HS@hsmed.co
Customer Service Hotline: 03-3390041
Return Policy
Returned products must be unused, free from non-human-caused damage, malfunction, or defects. The 7-day appreciation period under consumer protection law is for you to reconsider and confirm whether the product meets your needs, not a trial period. If our store has reminded you, please keep the original packaging intact (including the outer box); otherwise, returns will not be accepted.
Returns are not accepted in the following cases:
- The 7-day appreciation period has expired.
- The product has been used or damaged due to human factors, such as stains, malfunctions, damage, wear, scratches, or dirt.
- The return product’s packaging is damaged or incomplete, or the invoice or accessories are missing.
- Malicious or bulk returns.
Return Process
Contact Customer Service → Confirm Return Eligibility → Prepare the Complete Product → Print the Return Form at 7-11 ibon and have the complete product collected by 7-11 logistics.
Refund Instructions
- For credit card payments: The refund will be credited to the original credit card account once the returned product is received.
- For cash on delivery: The refund amount will be transferred to the bank account you provided once the returned product is received.
Refunds do not include shipping costs for sending the product.
Exchange Policy
Exchanged products must be unused and free from non-human-caused damage, malfunction, or defects. If our store has reminded you, please keep the original packaging intact (including the outer box); otherwise, exchanges will not be accepted.
Exchange Process
If you and our store mutually agree to process an exchange, please return the product under the original order and place a new order in the store. Our company will only issue an invoice and charge or refund the difference; if there is no difference, no further action is required.
